Australian Laser & Skin Clinics

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Reviews of Australian Laser & Skin Clinics

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  Jo W Added April 07, 2018

  ★ ☆ ☆ ☆ ☆
  Incompetent, lousy service!!
  I scheduled an appointment for 3.25pm with one of the staff members calling me the day before to confirm my appointment at this time. I arrive early and reception is unattended with a sign saying "take a seat and we'll be with you shortly", with two other people waiting.
  
  A staff member emerges after 5 minutes asking each of us to confirm our names and appointment time. At 3.45pm, I'm still waiting, so I ask the same staff member if I will be waiting much longer. She replies "your actually booked for 3.40pm". I begin to tell her I was told it was 3.25pm and she tells me the appointment times got moved around! Why wasn't I told then.... from the start....before....and why did they confirm 3.25pm the previous day!
  
  So I am finally seen by a staff member at 3.45pm to be told as it was my first consultation, I wasn't able to recieve any treatment! WTH?! I confirmed if this was available at the time of the booking! What a complete waste of time! Furious! Completely incompetent communication between staff and customer's ! Waste of my afternoon!

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